YES, register with us and enjoyed the following benefit with FATOOLS account:
Kindly visit our "How to Order" section in Top Right of Homepage.
TOPClick "Forgot Password?" link at the Login page and follow the instructions.
TOPCurrently we ship nationwide in Indonesia only. However, international customers who need assistance to place an order with us feel free to email us at cs@fatools.com.
TOPWe ship from Jakarta, Indonesia.
TOPTo process the order, it usually takes 1 (one) working day. For example an order placed on Monday, 4pm, will be sent out for shipment on Tuesday. For Saturday and Sunday orders will be process, pack and ship on the following Monday.
After the order has been shipped out, an email of confirmation will be sent to customer with the tracking number.
TOPPayment could be made by Bank transfers and ATM transfers (Bank BCA and Bank Mandiri).
TOPAfter made the payment, please choose one of the following to notify us:
For option 2, 3 and 4 please write,
For tracking order, please go to www.jne.co.id and type the JNE Airwaybill Number or find "Track Order" Menu on the Top Right of Fatools Homepage by typing your ORDER NO and email then click Submit to track your order.
TOPFor a better and faster service to all our customers, once the payment is done, it is usually not possible to make any changes to the order.
However, we could try to accommodate your request, though there is no guarantee. Please contact us at cs@fatools.com by stating your ORDER NO. at the subject of the email and reason to request a change.
TOPYes, just log in to your Fatools account, click EDIT DETAIL.
TOPYES,
If you would like to buy in bulk or you are a shop owner or reseller, please contact us at sales@fatools.com for further enquiries and assistance
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